What if a product stops working?

Consult your product manual first, and if you cannot find the solution, please contact us immediately. We will do our best to answer your questions over the phone or through email, and if we can’t do that, then we will come to you and look over your product and service it. ESecurity Alarm Systems strives to have the best customer service throughout the Tri-County Area of South Florida.

What if the alarm is going off, but nothing seems out of the ordinary?

Check all aspects of your alarm system—the keypad or the video surveillance cameras, for example. If you cannot find anything wrong, then please call us and we will determine why the alarm went off.

What if I have a low battery?

First determine whether it is the control panel or a transmitter. If the low battery is in the main panel, take the system battery out and replace it with another battery that you can obtain from ESecurity Alarm Systems. Remember, your new battery will need to charge for about 4–12 hours before it is ready to use.

What if the power fails in my security system?

Find the transformer that powers the alarm panels. Make sure it is properly plugged in, and then check the wiring to ensure the wires are not frayed or disconnected.

If everything seems ok, trying putting an alternative object into the electric outlet to see if the outlet isn’t working. If the outlet has power, please call us so we can check the system and determine the problem. If your outlet does not have power, please check the circuit breakers.

If nothing else, take out the transformer, put an extension cord into another outlet, and plug the transformer into that outlet.

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