Simply notify us by phone at 954-382-1187 (9A TO 5P – Monday to Friday EST), and we will immediately issue a Return Material Authorization Number. A 25% restocking fee will apply if items are being returned due to no fault of E.Security Alarm Systems Inc.
Shipping charges are not refundable unless the return is due to our error. Defective items or Items that was shipped wrong by us that weighs five pound or less must be returned USPS (Priority or Parcel Post). Insurance is recommended as we are not responsible for lost or damaged items.
Items over five pounds, must be returned UPS GROUND. While we offer free shipping on orders of $100.00, the cost of original shipping will be deducted from the refund for the return. Return shipping is the responsibility of the customer.
Orders that are refused are still considered returns, and as such the restocking fee and shipping costs both ways will be incurred